Digital Transformation in Human Resources


International Consultants Centre, TIRA Member, Australia

Digital technologies are changing the way we live and work. More than ever, organisations are benefiting from technology to streamline processes, reduce risks and improve customer satisfaction.

For HR, this means incorporating greater automation and data into our processes, and ultimately finding new ways to work as we transition towards a digital culture. HR should be leading the digital transformation of organisations, by using technology to not only deliver solutions, but to experiment and innovate. Yet, as we all know from experience, it’s not always so straightforward.

Transforming digitally is not just about purchasing the latest app and expecting it to revolutionise the way you work. It’s about making well-thought and strategic decisions that are part of an on-going and adaptive process, one which is understood and supported by those working on the front line.

Here are a few tips for you to consider as you take on digital transformation:

1. Understand your objective.

Do you have a clear purpose for the tool? Or a specific issue you want to resolve? If you don’t understand the need for the change, you might end up complicating processes rather than simplifying them.

2. Generate organization-wide support.

If you want to shift the culture of the organisation to be more digitally minded, you’ll need everyone on board, especially the C-Suite. By using a core project team to champion the digital transformation, you can generate the stakeholder support essential to turning a new tool into a new way of working.

3. Keep it simple.

Don’t over complicate it. Consult employees and leadership to identify priorities, then pick one and keep it simple. Once you’ve mastered minor transformation, you can move onto something more complex.

4. Communicate.

You’ll need plenty of communication to ensure that the transformation sticks (and isn’t thrown in the trash with the last ‘good idea’ someone had). Between IT, the C-Suite and the end users of your digital tool, you’ll need to communicate timelines, potential disruptions and who to go to when issues arise.

5. Consider it a journey.

Digital transformation is a journey that requires continuous monitoring. Digital challenges change over time and so do the people addressing them, so make sure to provide regular training and support for employees, as well as making constant improvements to technologies where necessary. Don’t forget to evaluate the results to make sure that the product or app is still accomplishing what it set out to achieve.

This article was originally published here.


More about International Consultants Centre
International Consultants Centre is a privately owned human resources outsourcing company, specialising in end-to-end global mobility solutions. Established in 1988, International Consultants Centre has an experienced team of dedicated, specialist consultants working to provide high quality service solutions to Australian and multinational corporations. International Consultants Centre is headquartered in Melbourne, Australia with consultants based in all Australian capital cities. Our team of experienced specialists provide Destination Services, Intercultural Training and Coaching, Immigration Services and Mobility Consulting Services. International Consultants Centre has a long standing global network of reputable partners and affiliates, we offer a truly global service.


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TIRA is an aligned network of quality mobility service providers. The network provides access to leading mobility experts from around the world that provide local solutions to global challenges. Network members exchange best practices and share this value with the industry through benchmarking exercises.

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