Delta customers may not have coverage for delay

Customers affected by power cuts that left thousands of Delta airline passengers stranded have been warned by travel insurance comparison site Squaremouth that their insurance may not cover issues caused by the delay.

On 8 August a power cut caused a malfunction in the company’s computer systems, affecting its airport check-in systems, passenger advisory screens, website and smartphone apps. Delta were forced to cancel or delay over 740 flights, but by the evening the systems were working again. The company asserted that delays would still persist due to a backlog of passengers.

Squaremouth warned consumers that those wanting to cancel their trip completely may not be covered by their policy. It stated that whilst many policies cover trip cancellation due to delays caused by mechanical breakdown of aircraft, this may not extend to delays caused by a computer system failure.

“In many cases, travel insurance won’t cover cancellation due to an airline’s computer glitch, though more limited coverage may be available for extra expenses, like hotels or meals, due to the delay,” said Squaremouth spokesperson Rachael Taft. “Affected travellers who have questions about their coverage should call their travel insurance provider’s emergency assistance number.”